MyAccount

What is MyAccount? 

My Account is the online facility which allows guests to manage and personalise their booking, such as viewing your hotels and itinerary, purchasing optional excursions, advising of any special dietary requirements, and more. 

Why do I need a MyAccount? 

All customers are required to register with MyAccount and link their booking so that they may accept the Terms & Conditions and Health & Safety Waiver, as well as add essential traveller details. 

How do I register for My Account?  

Once you have booked your tour, head to www.globusfamily.com.au and follow the step-by-step instructions outlined in our How-To guide here. 

When will I receive my Travel Documents?  

The following requirements must be completed to unlock your travel documentation approximately four weeks prior to departure: 

• Acceptance of Terms & Conditions

• All traveller information submitted, including passport and emergency contact details 

• Full payment of booking has been received 

In some cases, such as travel to parts of Africa, you may also be required to submit a waiver acknowledging the risks associated with health and safety. 

When can I book Optional Excursions? 

Prior to the commencement of your holiday, you have the option to preview and pre-book additional excursions up to 90 days in advance. These excursions will also be accessible during your holiday but can no longer be booked online once within 4 days of the scheduled excursion date. By securing your excursions and activities in advance, you can tailor your tour to suit your preferences, and effectively plan your schedule and finances. To acquire excursions for your Cosmos tour, simply login to your MyAccount and find the Optional Excursions section. We recommend you book early to avoid excursions selling out. 

Having trouble logging in? 

Try the following troubleshooting suggestions:  

• Ensure you are on the correct website: www.globusfamily.com.au

• Reset your password 

• Use a different device (ie. laptop, computer, mobile phone, tablet) 

• Try using a different browser (Google Chrome is most suited for MyAccount) 

• Try clearing your internet history, cache, and cookies