Qantas Frequent Flyer

Frequently Asked Questions

What is an eligible booking?

Eligible bookings include new bookings of Globus, Cosmos and Avalon Waterway packages purchased using Australian Dollars, sold either through Globus, Cosmos or Avalon Waterways directly or via one of their booking agents. Members will not earn points if a booking is cancelled prior to the date of departure, the holiday is booked with staff, companion or Friends and Family discounts, travel industry member discounts, press and partnership trips or participant holidays provided as a prize to prize winners. 

How many Qantas Points will I earn?

*Each Qantas Frequent Flyer member on the booking will earn 1 Qantas Point per $1 spent on their portion of an eligible booking with Globus, Cosmos and Avalon Waterways. Qantas Points will not be allocated in respect of travellers who do not provide their Qantas Frequent Flyer details prior to departure. 

If you have multiple travellers on the same booking, but only one adds their Qantas Frequent Flyer number, only that Qantas Frequent Flyer member will earn their portion of Qantas Points attributable to the booking. To earn Qantas Points on the total booking value of the trip, each traveller must add their Qantas Frequent Flyer details to the booking prior to departure.  

I have an existing booking with Globus, Cosmos or Avalon Waterways without realising I could earn Qantas Points. Am I eligible for the Qantas Points?

No, only bookings made on or after 13 April 2022 will be eligible to earn Qantas Points. Members who have made a booking after 13 April 2022 are permitted to add their Qantas Frequent Flyer number to their booking prior to departure in order to be eligible to earn Qantas Points. 

How do I book a tour package with Globus, Cosmos or Avalon Waterways and earn Qantas Points?

Visit Globus, Cosmos or Avalon Waterways to purchase an eligible package and provide your Qantas Frequent Flyer membership number in MyAccount prior to departure. Alternatively, for bookings made via one of their booking agents, your Qantas Frequent Flyer details and full name must be provided prior to departure. If you are not already a Qantas Frequent Flyer member, you can join for free now here.

If I change my booking, will I still earn Qantas Points?

If you change your Eligible Booking to a different departure date or destination you will still earn Qantas Points. 

If I cancel my booking, will I still earn Qantas Points?

Qantas Points will not be earned on cancelled bookings.

How soon will my Qantas Points appear in my Frequent Flyer account?

Qantas Points will be credited to a member's account within 60 days post departure date.

Who do I contact for assistance with my Qantas Points queries in relation to my booking?

If you have a query regarding your booking please contact Globus, Cosmos or Avalon Waterways. If you have a query after points have been credited please complete the Qantas Frequent Flyer contact form here. Alternatively, call the Qantas Frequent Flyer Service Centre on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday and have your Qantas Frequent Flyer number and PIN on hand.