Booking a Trip

How do I find a holiday? 

Choose a destination from our Explore Tours page. Click on a specific tour to be linked to a page that provides a tour overview and links to detailed information about the Itinerary, Highlights, Maps, Dates, Prices, and more!  

How do I make a reservation? 

Once you’ve found a holiday that interests you, you can use the “Book Now” button on the Dates and Prices page. You may also contact your preferred travel agent or call us directly on 1300 230 234 to book. We’re here to answer any questions you may have and help plan your dream holiday. 

What payment methods do you use? 

We accept payment via Bpay, Electronic fund transfer (EFT), PayPal, Visa, MasterCard and American Express. Merchant fees apply to purchases made by credit card and PayPal. 

Are Cosmos tours disability accessible?  

Cosmos makes reasonable attempts to accommodate the special needs of disabled and mobility-impaired travellers but is not responsible in the event it is unable to do so. Because we cannot provide individual assistance to travellers in many situations, and most of our transportation services are not equipped with wheelchair ramps, we recommend that you view our terms and conditions for details and contact us to learn more. 

What is SafetyNet Protection? 

Give yourself peace of mind and flexibility by adding SafetyNet Protection to your booking for $95 per person*. This allows you to cancel your booking with no penalties up to 30 days prior to your holiday, or transfer your holiday to another date with only 24 hours' notice. 

*Conditions apply, click here to learn more. 

What is the single traveller supplement?  

Our tours are priced per person, based on double occupancy. For single travellers who prefer the privacy of their own room, single accommodation can be requested. The cost will depend on the tour and departure date, please call us for single room supplements. Please note not all accommodation types are available on all holidays. 

Why is my contact information collected when I book? 

There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt your holiday. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Cosmos be able to contact you immediately and reliably – including nights, weekends, and holidays – to make sure you are informed of any possible changes to your travel.  

Additionally, the care and safety of our guests is our highest priority. There may be a need to contact you during your trip or to contact your designated family member or friend in the event of unforeseen circumstances while you are travelling. Therefore, in addition to pre-trip contact information, we also require an emergency contact name and number, as well as an on-trip phone number for all travellers.  

Please log these details online in your MyAccount. We can’t send out your travel documents until they’re in there.   

Can I save if I book as a group? 

When you travel with Cosmos, you're considered a "group" when there are at least 8 people travelling together, and that's when you start earning special benefits. You could be celebrating a milestone birthday, reconnecting with friends, travelling with your extended family, or a special-interest group.  

Coordinating group travel is not always easy – and that's where we come in. Cosmos offers a variety of first-class holidays, destinations, and travel styles to choose from, along with the planning and support you need to help make your group tour a breeze.  

Our specialised Groups Department can make all the arrangements for the perfect holiday for you and your crew. 

Can I book transfers? 

Hassle-free travel means that all the dots are connected, including getting there and away. We can organise departure transfers for you, as well as pick up from the airport, should you require it. Transfers are provided by independent third-party transportation companies (where available). Our mission is to make your trip as seamless as possible, just ask us how. 

Can I book flights with my tour? 

Cosmos offers a wide range of flight options to get you from here to there – from a huge range of carriers, seating selection and preferred pricing from our airline partners. And we’ll ensure your flight schedule is perfectly coordinated with your tour – call us to learn more.  

Can I stay extra nights before and after my holiday? 

Why not add more adventure to your trip with additional pre- or post-nights before or after your tour to start you off right or end with a smile. Extra night rates are per person, per night, and include a room with private bath, breakfast, service charges and taxes. Extra hotel nights are only available immediately prior to or after your holiday and are not available on some itineraries or in some cities. During particularly busy periods, hotel space in certain cities can become so limited that we may be unable to sell extra nights. Ask us about options available on your tour and we’re happy to integrate an add-on to your core trip.